How do I start a return?
To start a return, click here.
When will my credit card be charged?
Your credit card will be charged once your order has been placed.
Do you offer gift cards?
Yes! You can purchase an e-gift card here.
How can I check the balance of a gift card?
Please contact us by email at email@example.com and one of our team members can assist.
Can I include a gift message in my order?
Please follow the instructions during checkout to include a gift message. While we do not offer a gift receipt option, we do not include pricing information in with any of our shipments so the gift recipient will not see those details. At this time we do not offer gift wrapping.
What is the Penfield Collective Annual Membership?
The Penfield Collective Annual Membership program is our way of rewarding our very best customers. Once you purchase a membership for $100, you will receive a discount on all of our products and other perks for a full year.
What discount do I get with my membership?
You will receive a 20% discount on all full price and sale items.
How do I apply this discount to my order?
Once you have purchased your Annual Membership, we will email you a special discount code that can be used in store and online for 365 days to receive 20% off your purchases.