RETURNS

In Store: Full priced, unworn items may be returned within 7 days for a store credit or exchange. Sale items, special orders and items without original tags and packaging are final sale.


Online Orders: Full priced, unworn items may be returned for a refund when mailed post marked within 7 days from when the item was received. Sale items and items without original tags and packaging are final sale. Please email hello@penfieldcollective.com to request your return shipping label.

Once we have received your package, your refund will be processed within 7-10 business days. Shipping charges are non-refundable.

Damaged merchandise or merchandise returned without the original tag will not qualify for a refund. Penfield Collective reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.

Penfield Collective monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

 

SHIPPING

Enjoy free ground shipping on orders within the US. The free ground shipping offer is automatically applied at checkout. Offer terms and duration, and delivery times are subject to change without notice.

All orders ship Monday through Friday, excluding holidays. All orders placed Monday through Friday after 1pm EST will be processed the following business day. All orders placed Saturday or Sunday will be processed the following Monday. Currently, we do not ship internationally.

Once your order is authorized, you will receive a confirmation (via email or text message). Once your order has shipped, you will receive confirmation with tracking details. At this time, we are unable to ship to P.O. Boxes, P.O. addresses, Alaska, Hawaii, or U.S. territories. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order.

Penfield Collective is not responsible for any lost or stolen packages.


Delivery times are estimates and are not guaranteed by Penfield Collective.