RETURNS & SHIPPING

RETURN POLICY

To start a return, click here.

Online Orders:

  • Full priced, unworn items may be returned for a refund to the original payment method when mailed post marked within 14 days.
  • Sale items, gift cards, special orders and items without original tags and packaging are final sale.
  • No price adjustments.

Once we have received your package, your refund will be processed within 7-10 business days. Shipping charges are non-refundable.

Damaged merchandise or merchandise returned without the original tag will not qualify for a refund. Penfield Collective reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.

Penfield Collective monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

In-Store Purchases:

  • Full priced, unworn items may be returned for store credit/exchange within 14 days of purchase.
  • Sale items, gift cards, special orders and items without original tags and packaging are final sale.
  • No price adjustments.

Damaged merchandise or merchandise returned without the original tag will not qualify for a refund. Penfield Collective reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.

Penfield Collective monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

SHIPPING POLICY

All orders ship Monday through Friday, excluding holidays. All orders placed Monday through Friday after 10am EST will be processed the following business day. All orders placed Saturday or Sunday will be processed the following Monday. Currently, we do not ship internationally.

At this time, we are unable to ship to P.O. Boxes, P.O. addresses, Alaska, Hawaii, or U.S. territories. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order.

Once a package has left our possession we are no longer responsible for delays, transit time, theft, of damage.  Please contact carrier for more details. Penfield Collective is not responsible for any lost or stolen packages.

Delivery times are estimates and are not guaranteed by Penfield Collective.